---
title: "Finding Answers in the FAQs"
description: "Before reaching out to project organisers, check the Frequently Asked Questions section - you'll likely find your answer there!"
url: https://support.kohatree.co.nz/en/articles/10-finding-answers-in-the-faqs
collection: "Getting Started"
updated: 2026-10-18
language: en
---

# Finding Answers in the FAQs

Before reaching out to project organisers, check the Frequently Asked Questions section - you'll likely find your answer there!

## Your First Stop for Project Questions

### Accessing Project FAQs

**Where to Find Them:**

-   Click the "About" tab on your project summary page
    
-   Scroll down to the "Frequently Asked Questions" section
    
-   These are specific to each project and cover the most common queries
    

### Why Check FAQs First

**Respects Volunteer Time:** All our project organisers are volunteers with limited time. The FAQs are designed to answer the most common questions instantly.

**Faster Answers:** You'll get immediate answers rather than waiting for an email response.

**Comprehensive Information:** FAQs often contain details you might not have thought to ask about.

### When to Contact the Organiser

**After checking FAQs, contact the organiser if:**

-   Your specific situation isn't covered
    
-   You need clarification on drop-off logistics
    
-   You have questions about special circumstances
    

_Ka runga rawa atu koe (You're awesome) for being considerate of our volunteers' time while staying informed about your project!_