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How do I add my own FAQs?

If the same questions keep landing in your inbox, you can answer them right on your project page with your own frequently asked questions. That way gifters can find the answer themselves, and you get fewer of the same emails. Here's how.

Getting to the Edit screen

Log in, click Organised Projects, and open the project you want to update. Along the top, click Edit in the header menu (Summary, Communication, Edit, Updates).

Example School project Summary screen showing key dates, gifting status and recipient table; a red circle highlights the Edit tab. Visible: Joined projects, Explore, Organised projects, Create project, About, Settings.

The standard questions are already there

On the Edit screen, scroll down to the questions and answers section. You'll see a set of standard FAQs already in place β€” these are the ones gifters ask most often, so they're there by default to save you the mahi.

FAQ editing form with a red circle around the first Question and Answer fields about what to include in a Shoebox Christmas project. Visible: Project Facebook Url (optional), Project Website (optional), Question, What do I include in the koha for a Shoebox Christmas project?, Answer, Where possible

Make them your own

You can shape this section however suits your project:

  • Keep the standard ones that are useful.

  • Remove any that don't apply to you.

  • Add your own questions and answers β€” perfect for the things people keep asking you directly that you'd rather answer here.

Saving your changes

When your FAQs are set, scroll down and save (the save button at the bottom of the Edit screen).

Still stuck?

If your questions aren't showing the way you'd like, kōrero mai β€” get in touch and we'll help you get it sorted.

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